Policies
Refund Policy
Understand our commitment to fair and transparent refund processes.
Vehicle Refund Policy
We strive to provide the highest quality vehicles and services. If you're not completely satisfied with your purchase, our refund policy ensures a fair resolution.
Eligibility for Refunds
- Vehicles must be returned within 30 days of purchase
- Vehicle must be in original condition with no more than 500 additional miles
- All original documentation and accessories must be included
- No accidents, damage, or modifications allowed
Refund Process
- Contact our sales team to initiate the return process
- Schedule an inspection appointment at our facility
- Upon approval, refund will be processed within 5-7 business days
- Refunds are issued to the original payment method
Restocking Fee
A restocking fee of 5% may apply to approved returns to cover administrative and reconditioning costs.
Exceptions
Certain circumstances may affect refund eligibility:
- Custom-ordered vehicles
- Vehicles purchased with special financing arrangements
- Items damaged due to misuse or neglect
Contact Us
For questions about our refund policy or to start a return, please contact our sales team at 2727661823 or email truevaluemotors9@gmail.com.